MOBILE PRIVACY POLICY
Last modified: November 22, 2021
Snap Healthcare, a California corporation (“Company,” “we,” or “us”), respects your privacy
and we are committed to protecting it through our compliance with this privacy policy (this
Privacy Policy”). This Privacy Policy describes the types of information we may collect or that
you may provide when you purchase, download, install, register with, access, or use the Snap
Healthcare application (the “App”), as well as our practices for collecting, using, maintaining,
protecting, and disclosing that information.
This Privacy Policy applies only to information we collect in this App, in email, text, and other
electronic communications sent through or in connection with this App, as well the App website.
This Privacy Policy DOES NOT apply to information that we collect offline or on any other
Company apps or websites, including websites you may access through this App or information
that you provide to or is collected by any third-party. Our websites and apps, and these other
third parties may have their own privacy policies, which we encourage you to read before
providing information on or through them.
Please read this Privacy Policy carefully to understand our policies and practices regarding your
information and how we will treat it. If you do not agree with our policies and practices, do not
download, register with, or use this App. By downloading, registering with, or using this App,
you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your
continued use of this App after we revise this policy means you accept those changes, so please
check the Privacy Policy periodically for updates.
If you are a California resident, California law may provide you with additional rights regarding
our use of your personal information. To learn more about your California privacy rights, please
review Section 8 of the Privacy Policy.
INFORMATION WE COLLECT AND HOW WE COLLECT IT
We collect information from and about users of our App:
Directly from you when you provide it to us.
Automatically when you use the App.
Information You Provide to Us.
When you download, register with, or use this App, we may ask you to provide certain
information (a) by which you may be personally identified, such as name, email address,
username, and password, and such other personal information as described in Section 8; and (b)
that is about you but individually does not identify you. You do not have to provide us with any
personal information, but if you do not, you may not be able to take advantage of all of our
services, including the App.
The information we collect includes:
Information that you provide by filling in forms in the App or on the corresponding website for
the App. This includes information provided at the time of registering to use the App, requesting
more information, subscribing to our service, and requesting further services. We may also ask
you for information when you report a problem with the App.
Information you provide to us when you sign up to receive our newsletter or other
communications from us.
Records and copies of your correspondence (including email addresses and phone numbers) if
you contact us.
Details of transactions you carry out through the App and for the fulfillment of your orders. You
may be required to provide financial information before placing an order through the App.
You may also provide information for publication or display (“Posted”) on public areas of the
app or websites you access through the App (collectively, “User Contributions”). Your User
Contributions are Posted and transmitted to others at your own risk. Please be aware that no
security measures are perfect or impenetrable. Additionally, we cannot control the actions of
third parties with whom you may choose to share your User Contributions. Therefore, we cannot
and do not guarantee that your User Contributions will not be viewed by unauthorized persons.
Automatic Information Collection and Tracking.
When you download, access, and use the App, we automatically receive information from your
browser or mobile device for the purpose of providing you a more personalized and relevant user
experience. The App may automatically collect:
Usage Details. Details of your access to and use of the App, which may include traffic data,
location data, logs, and other communication data and the resources that you access and use on
or through the App.
Device Information. We may collect information about your mobile device and internet
connection, including the device’s unique device identifier, IP address, operating system, browser
type, mobile network information, and the device’s telephone number.
Location Information. When you use this App, we may collect information about your location.
If you give us permission, we may collect real-time information about the location of your
device.
User Information. Membership data, including whether you are a basic member or whether you
have a premium membership.
If you do not want us to collect this information, do not download the App or delete the App
from your device.
We also may use these technologies to collect information about your activities over time and
across third-party websites, apps, or other online services (behavioral tracking), which you can
always opt out of, as explained in Section 4 of this Privacy Policy. Note, however, that opting out
of the App’s collection of location information will cause its location-based features to be
disabled.
Information Collection and Tracking Technologies.
The technologies we use for automatic information collection may include:
Cookies (or mobile cookies). A cookie is a small file placed on your smartphone. It may be
possible to refuse to accept mobile cookies by activating the appropriate setting on your
smartphone. However, if you select this setting you may be unable to access certain parts of our
App.
Web Beacons. Pages of the App and our emails may contain small electronic files known as web
beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company,
for example, to count users who have visited those pages or opened an email and for other
related app statistics (for example, recording the popularity of certain app content and verifying
system and server integrity).
Third-Party Information Collection.
When you use the App or its content, certain third parties may use automatic information
collection technologies to collect information about you or your device. These third parties may
include:
Advertisers, ad networks, and ad servers.
Analytics companies.
Your mobile device manufacturer.
Your mobile service provider.
These third parties may use tracking technologies to collect information about you when you use
this App. The information they collect may be associated with your personal information or they
may collect information, including personal information, about your online activities over time
and across different websites, apps, and other online services websites. They may use this
information to provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties’ tracking technologies or how they may be used. If you have
any questions about an advertisement or other targeted content, you should contact the
responsible provider directly.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal
information, to:
Provide you with the App and its contents, and any other information, products or services that
you request from us.
Fulfill any other purpose for which you provide it.
Give you notices about your account.
Carry out our obligations and enforce our rights arising from any contracts entered into between
you and us, including for billing and collection.
Notify you when App updates are available, and of changes to any products or services we offer
or provide though it.
Develop, operate, improve, deliver, maintain, and protect our products and services.
Communicate with you, including sending you information and promotions about our products
and services.
Monitor and analyze trends and usage.
Remember your preferences to create a better, more personally-tailored user experience, and to
ensure we are providing users with what they want.
Prevent and detect fraud against either you or Company.
Deliver targeted advertising to you. We may use your information to develop and display content
and advertising (and work with third parties who do so) tailored to your interests and/or location
and to measure its effectiveness.
Provide you with better service and support.
Request feedback from you about the App.
The usage information we collect helps us to improve our App and to deliver a better and more
personalized experience by enabling us to:
Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our App according to your
individual interests.
Speed up your searches.
Recognize you when you use the App.
We may also use your information to contact you about goods and services that may be of
interest to you. If you do not want us to use your information in this way, please adjust your user
preferences in your account profile.
We may use the information we collect to display advertisements to our advertisers’ target
audiences. Even though we do not disclose your personal information for these purposes without
your consent, if you click on or otherwise interact with an advertisement, the advertiser may
assume that you meet its target criteria.
DISCLOSURE OF YOUR INFORMATION
We anonymize and aggregate personal information, meaning it does not identify you, and we
may use it for multiple purposes, including research, data analysis, IT testing, site improvements,
service improvements, and site development. This information may also be shared with third
parties. The privacy and protection of your information is important to us. We do not make any
personal information available to third parties without your permission. We do not, and will not,
sell your personal information to a third-party.
However, we may disclose personal information that we collect or you provide to us with the
following parties as an essential part of being able to provide the App to you:
To our affiliates.
To contractors, service providers, and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization,
dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going
concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal
information held by Company about our App users is among the assets transferred.
To third parties to market their products or services to you if you have consented to these
disclosures.
To third parties to fulfill the purpose for which you provide the information, e.g. payment.
For any other purpose disclosed by us when you provide the information.
To third parties to which you consent to.
To comply with any court order, law, or legal process, including to respond to any government or
regulatory request.
To enforce our rights arising from any contracts entered into between you and us, including the
App Terms of Use, and for billing and collection.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of
Company, our customers or others.
THIRD-PARTY CONTENT AND INTEGRATIONS
Our App may contain third-party content and integrations. Through such integrations, you
may be providing information to such third-party, as well as to Company. Company is not
responsible for how third parties collect, use, or disclose your information. You should
review the privacy policies of such third-parties
YOUR CHOICES ABOUT OUR COLLECTION, USE, AND DISCLOSURE OF YOUR
INFORMATION
We strive to provide you with choices regarding the personal information you provide to us. This
section describes mechanisms we provide for you to control certain uses and disclosures of over
your information.
Tracking Technologies. You can set your browser to refuse all or some browser cookies, or to
alert you when cookies are being sent. You can choose whether or not to allow the App to collect
information through other tracking technologies by contacting us at Support@snaphealthcare.us.
If you disable or refuse cookies or block the use of other tracking technologies, some parts of the
App may then be inaccessible or not function properly.
Location Information. You can choose whether or not to allow the App to collect and use real-
time information about your device’s location through the device’s privacy settings. If you block
the use of location information, some parts of the App may then be inaccessible or not function
properly.
Promotion by the Company. If you do not want us to use your email address to promote our
own or third parties’ products or services, you can opt-out by following the instructions in the
email. You can also always opt-out by sending us an email stating your request to
Support@snaphealthcare.us.
Targeted Advertising by the Company. If you do not want us to use information that we collect
or that you provide to us to deliver advertisements according to our advertisers’ target-audience
preferences, you can opt-out by sending us an email stating your request to
Support@snaphealthcare.us.
Disclosure of Your Information for Third-Party Advertising and Marketing. If you do not
want us to share your personal information with unaffiliated or non-agent third parties for
advertising and marketing purposes, you can opt-out by sending us an email stating your request
to Support@snaphealthcare.us.
We do not control third parties’ collection or use of your information to serve interest-based
advertising. However, these third parties may provide you with ways to choose not to have your
information collected or used in this way. You can opt out of receiving targeted ads from
members of the Network Advertising Initiative (“NAI”) on the NAI’s website.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
If your personally identifiable information changes, or if you no longer desire our Service,
you may correct it or request deletion by contacting us by email or mail at the contact
information listed below.
We will retain your information for as long as your account is active or as needed to
provide you services. We will retain and use your information as necessary to comply with
our legal obligations, resolve disputes, and enforce our agreements.
TRANSFERS OF YOUR PERSONAL DATA TO OTHER COUNTRIES AND YOUR
RIGHTS UNDER THE GDPR
The information Company collects, including registration and payment information, is
housed on servers in the United States. If you are located outside of the United States,
please be aware that information we collect will be processed and stored in the United
States, and the data protection and privacy laws in the United States may offer a lower
level of protections than in your country or region.
Right to Access
The right to be provided with a copy of your
personal information (the right of access)
The right to require us to correct any mistakes
Right to Rectification
in your personal information
The right to require us to delete your personal
Right to be Forgotten
information—in certain situations
The right to require us to restrict processing
of your personal information—in certain
Right to Restriction of Processing
circumstances, e.g. if you contest the accuracy
of the data
The right to receive the personal information
you provided to us, in a structured, commonly
used and machine-readable format and/or
Right to Data Portability
transmit that data to a third party—in certain
situations
The right to object:
—at any time to your personal information
being processed for direct marketing
(including profiling);
Right to Object
—in certain other situations to our continued
processing of your personal information, e.g.
processing carried out for the purpose of our
legitimate interests.
The right not to be subject to a decision based
solely on automated processing
(including
Right Not to be Subject to Automated
profiling) that produces legal effects
Individual Decision-Making
concerning you or similarly significantly
affects you
For further information on each of those rights, including the circumstances in which they apply,
see the guidance from the UK Information Commissioner's Office (ICO) on individual rights
under the General Data Protection Regulation.
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a
supervisory authority, in the European Union (or European Economic Area) state where you
work, normally live, or where any alleged infringement of data protection laws occurred.
The information Company collects, including registration and payment information, is
housed on servers in the United States. If you are located outside of the United States,
please be aware that information we collect will be processed and stored in the United
States, and the data protection and privacy laws in the United States may offer a lower
level of protections than in your country or region.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, as defined in the California Code of Regulations, you have
rights under the California Consumer Privacy Act of 2018 (the “CCPA”) as outlined in this
Section. We do not sell your personal information.
Your Rights and How to Exercise Them. The CCPA provides consumers
(California residents) with specific rights regarding their personal
information. This section describes your CCPA rights and explains how to
exercise those rights.
Your Rights.
• The categories of personal information we
have collected about you;
• The categories of sources from which the
personal information is collected;
• Our business or commercial purpose for
collecting or selling personal information;
• The categories of third parties with whom
we share personal information, if any; and
• The specific pieces of personal information
Disclosure of Personal Information We
we have collected about you.
Collect About You. (You have the right to
request that we disclose certain information to
Please note that we are not required to:
you about our collection and use of your
personal information over the past 12 months
• Retain any personal information about you
(the “right to know”)).
that was collected for a single one-time
transaction if, in the ordinary course of
business, that information about you is not
retained;
• Reidentify or otherwise link any data that, in
the ordinary course of business, is not
maintained in a manner that would be
considered personal information; or
• Provide the personal information to you
more than twice in a 12-month period.
In connection with any personal information
we may sell or disclose to a third party for a
business purpose, you have the right to know:
• The categories of personal information
about you that we sold and the categories of
third parties to whom the personal
information was sold; and
Personal Information
Sold
or
Used
for
a
• The categories of personal information that
Business Purpose
we disclosed about you for a business
purpose.
You have the right under the California
Consumer Privacy Act of 2018 (CCPA) and
certain other privacy and data protection laws,
as applicable, to opt-out of the sale of your
personal information. We do not sell your
personal information.
Subject to certain exceptions set out below, on
receipt of a verifiable request from you, we
will:
• Delete your personal information from our
records; and
• Direct any service providers to delete your
personal information from their records.
Please note that we may not delete your
personal information if it is necessary to:
• Complete the transaction for which the
personal information was collected, fulfill the
terms of a written warranty or product recall
conducted in accordance with federal law,
provide a good or service requested by you, or
reasonably anticipated within the context of
our ongoing business relationship with you, or
otherwise perform a contract between you and
us;
• Detect security incidents, protect against
malicious, deceptive, fraudulent, or illegal
activity; or prosecute those responsible for
that activity;
Right
to
Deletion.
(You
have
the
right
to
• Debug to identify and repair errors that
request that we delete any of your personal
impair existing intended functionality;
information that we collected from you and
retained, subject to certain exceptions
(the
• Exercise free speech, ensure the right of
“right to delete”).).
another consumer to exercise his or her right
of free speech, or exercise another right
provided for by law;
• Comply with the California Electronic
Communications Privacy Act;
• Engage in public or peer-reviewed scientific,
historical, or statistical research in the public
interest that adheres to all other applicable
ethics and privacy laws, when our deletion of
the information is likely to render impossible
or seriously impair the achievement of such
research, provided we have obtained your
informed consent;
informed consent;
• Enable solely internal uses that are
reasonably aligned with your expectations
based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information,
internally, in a lawful manner that is
compatible with the context in which you
provided the information.
You have the right to not be discriminated
against by us because you exercised any of
your rights under the CCPA. This means we
cannot, among other things:
• Deny goods or services to you;
• Charge different prices or rates for goods or
services, including through the use of
discounts or other benefits or imposing
penalties;
Protection Against Discrimination
• Provide a different level or quality of goods
or services to you; or
• Suggest that you will receive a different
price or rate for goods or services or a
different level or quality of goods or services.
Please note that we may charge a different
price or rate or provide a different level or
quality of products and/or services to you, if
that difference is reasonably related to the
value provided to our business by your
personal information.
Exercising Your
Rights.
To exercise your rights to know or delete
described above, please submit a request by either emailing us at
Support@snaphealthcare.us or mailing us at 1596 N Coast Highway
101 #9, Encinitas CA 92024. You have the right to make a free request
to know twice within any 12-month period. We will confirm receipt of
your request within ten (10) business days. If you do not receive
confirmation within the
10-day timeframe, please contact us at
Support@snaphealthcare.us. We will make the disclosure within 45
days of receiving your request, unless we request an extension. In the
event that we reasonably need a 45-day extension, we will notify you
in writing of the extension within the initial 45-day period. If you have
an account with us, we will deliver our written response to that
account. If you do not have an account with us, we will deliver our
written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our
receipt of your request. The response we provide will also explain the reasons
we cannot comply with a request, if applicable. For data portability requests,
we will select a format to provide your personal information that is readily
useable and should allow you to transmit the information from one entity to
another entity without hindrance; and we do not charge a fee to process or
respond to your verifiable consumer request unless it is excessive, repetitive, or
manifestly unfounded. If we determine that the request warrants a fee, we will
tell you why we made that decision and provide you with a cost estimate before
completing your request.
Your request to know must provide sufficient information that allows us to
reasonably verify that you are the person about whom we collected personal
information or an authorized representative and describe your request with
sufficient details that allows us to properly understand, evaluate, and respond
to it.
Your request to know must provide sufficient information that allows us to
reasonably verify that you are the person about whom we collected personal
information or an authorized representative and describe your request with
sufficient details that allows us to properly understand, evaluate, and respond
to it.
Personal Information. Our App collects information that identifies, relates to,
describes, references, is capable of being associated with, or could reasonably
be linked, directly or indirectly, with a particular consumer or device
(“personal information”). In particular, we have collected the following
categories of personal information from our consumers within the last twelve
(12) months:
Collected
Categories of Personal Information
Identifiers
(e.g., a real name, alias, postal
address, unique personal identifier, online
identifier, Internet Protocol address, email
address, account name, social security
Yes.
number, driver’s license number, passport
number, or other similar identifiers)
Personal information categories listed in the
California Customer Records statute
(Cal.
Civ. Code
§
1798.80(e))
(e.g. a name,
signature, social security number, physical
characteristics or description, address,
telephone number, passport number, driver’s
license or state identification card number,
Yes.
insurance policy number, education,
employment, employment history, bank
account number, credit card number, debit
card number, or any other financial
information, medical information, or health
insurance information.
Characteristics of protected classifications
under California or federal law (e.g. age (40
years or older), race, color, ancestry, national
origin, citizenship, religion or creed, marital
status, medical condition, physical or mental
disability, sex
(including gender, gender
Yes
identity, gender expression, pregnancy or
childbirth and related medical conditions),
sexual orientation, veteran or military status,
genetic information
(including familial
genetic information)).
Commercial information
(e.g., records of
personal property, products or services
purchased, obtained, or considered, or other
Yes.
purchasing or consuming histories or
tendencies).
Biometric information
(e.g. genetic,
physiological, behavioral, and biological
characteristics, or activity patterns used to
extract a template or other identifier or
No.
identifying information, such as, fingerprints,
faceprints, and voiceprints, iris or retina
scans, keystroke, gait, or other physical
patterns, and sleep, health, or exercise data.
Internet or other similar network activity
information
(e.g., browsing history, search
history, and information regarding a
Yes.
consumer’s interaction with a website,
application, or advertisement).
Geolocation data
(e.g. physical location or
movements).
Yes.
Sensory Data (e.g. audio, electronic, visual,
thermal, olfactory, or similar information).
No.
Professional or employment-related
information (e.g. current or past job history or
Yes.
performance evaluations).
Non-public education information
(per the
Family Educational Rights and Privacy Act
(20 U.S.C. Section 1232g, 34 C.F.R. Part 99))
(e.g. education records directly related to a
student maintained by an educational
institution or party acting on its behalf, such
No.
as grades, transcripts, class lists, student
schedules, student identification codes,
student financial information, or student
disciplinary records).
Inferences drawn from any of the information
identified above to create a profile about a
consumer reflecting the consumer’s
Yes.
preferences, characteristics, psychological
trends, predispositions, behavior, attitudes,
intelligence, abilities, and aptitudes
According to California law, personal information does not include (a) publicly available
information from government records,
(b) de-identified or aggregated consumer
information, or (c) information excluded from the CCPA’s scope.
This personal information is required to provide services to you. If you do not provide
personal information we ask for, it may delay or prevent us from providing services to you.
Use of Personal Information. We may use or disclose the personal information
we collect for the purposes set forth in Section 2 of this Privacy Policy.
Sharing Personal Information. We may disclose your personal information to a
third-party for a business purpose. When we disclose personal information
for a business purpose, we enter a contract that describes the purpose and
requires the recipient to both keep that personal information confidential
and not use it for any purpose except performing the contract. Specifically,
we may share your personal for one or more of the following business
purposes:
To service providers to support, improve, promote, and secure our
App, or process payment.
To respond to user service requests.
To administer user accounts.
To provide service to our customers.
To respond to your feedback, questions, and concerns.
To market to and communicate with our users.
To administer fees and invoices.
To carry out our obligations and enforce Company’s rights arising
from any contracts entered into between you and us.
As necessary or appropriate to protect the rights, property or safety of
us, our customers or others.
To provide, support, personalize, and develop our products and
services.
To help maintain the safety, security, and integrity of our App,
products and services, databases and other technology assets, and
business.
As described to you when collecting your personal information or as
otherwise set forth in the CCPA.
To respond to law enforcement requests and as required by applicable
law, court order, or governmental regulations.
Detecting security incidents, protecting against malicious, deceptive,
fraudulent, or illegal activity, and prosecuting those responsible for
that activity.
Undertaking activities to verify or maintain the quality or safety of a
service of the business and to improve, upgrade, or enhance such
service.
We do not sell personal information.
PROTECTED HEALTH INFORMATION
Certain products and services we provide to our customers and clients or make available to
their patients, such as certain support operations and portals, involve access to, and the
processing of, protected health information (“PHI”), as defined under the Health Insurance
Portability and Accountability Act of 1996, as amended, and its implementing regulations
(“HIPAA”). This PHI is provided to us pursuant to a service agreement, business associate
agreement, or other document that we have entered with our customers
(“Service
Agreements”). The Company is committed to complying with all applicable HIPAA privacy
and security requirements. Any collection of PHI through the App is done at the direction
of a client under a Service Agreement, and any of our use or disclosure of such PHI is
governed by HIPAA and other applicable law and the Service Agreements, not by this
Privacy Policy. All requests and questions related to your PHI should be directed to your
provider or employer, as applicable. The Company is not responsible for how our
customers and clients treat PHI we collect on their behalf.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
You can review and change your personal information by contacting us at
Support@snaphealthcare.us.
DATA SECURITY
We take commercially reasonable steps to protect your personal information from loss, misuse,
unauthorized access, disclosure, alteration, and destruction. Unfortunately, the transmission of
information via the internet and mobile platforms is not completely secure. Although we do our
best to protect your personal information, we cannot guarantee the security of your personal
information transmitted through our App.
Your access to certain parts of our app may be password protected. We advise that you do not
disclose your password to anyone, as you are responsible for keeping this password confidential.
We ask that you not share your password with anyone. In addition, we recommend you sign out
of password-protected services at the end of your session.
Any transmission of personal information is at your own risk. We are not responsible for
circumvention of any privacy settings or security measures we provide.
CHANGES TO OUR PRIVACY POLICY
We may update our Privacy Policy from time to time. When we make a change, we will let you
know by either posting the new Privacy Policy on this page and revising the date at the top,
notifying you by email to the email address specified in your account, and/or by an in-App alert
the first time you use the App after we make the change.
The date the Privacy Policy was last revised is identified at the top of the page. You are
responsible for ensuring we have an up-to-date active and deliverable email address for you and
for periodically visiting this privacy policy to check for any changes.
MARKETING MESSAGES
If you opt-in, we’ll send you marketing messages via e-mail to keep you aware and up-to-date
about what we are up to and help you see and find our products and services.
If you want to stop receiving marketing messages from Company, you can do so at any time by
clicking on the “unsubscribe” link in any e-mail we have sent you. You also may contact us at
Support@snaphealthcare.us to request such e-mails to stop. It might take us a few days for all
our systems to be updated, so you might receive a few messages from us after you unsubscribe.
CONTACT US
If you have any questions or comments about this Privacy Policy, the ways in which we collect
and use your information described herein, your choices and rights regarding such use, or wish to
exercise your rights, please do not hesitate to contact us at:
Website: https://statlabresults.com/contact-us/
Email: Support@snaphealthcare.us
If you need to access this Privacy Policy in an alternative format due to having a disability please
contact us at: Support@snaphealthcare.us